Cashless approval cannot be withdrawn at discharge: Kalaburagi District Consumer Disputes Redressal Commission
The Kalaburagi District Consumer Disputes Redressal Commission held that an insurer may not withdraw a cashless approval after a patient’s discharge. Responding to a policyholder’s complaint, the commission ordered the insurer to pay ₹2.39 lakh for a denied health‑insurance claim, invoking the Consumer Protection Act to enforce cashless authorisation obligations. The decision underscores insurers’ duty to honour cashless arrangements and compensates the policyholder for incurred expenses.