Avanti West Coast paid out £20m in ‘delay repay’ passenger refunds this summer
Intercity train operator Avanti West Coast has refunded £20 million to passengers for delayed services during the summer, part of a compensation program that could exceed £70 million for the current financial year. The increase reflects a surge in delay claims across the rail network, prompting the company to allocate additional funds to settle reimbursements to affected travelers.